Managed IT
Your IT,
fully managed.
Not a helpdesk you call when things break. A proactive operations centre that monitors, patches and secures your entire environment around the clock, so issues are resolved before your team ever notices them.
99.9%
More than 1,000 endpoints monitored
99.9%
Uptime SLA
< 15m
First response
128
Resolved today
98.6%
Patch compliance
Managed IT isn't just a helpdesk. It's a proactive partnership where we take responsibility for the health, security and performance of your entire technology environment, so you never have to think about IT unless you want to.
What's included
Our managed IT service covers everything from day-to-day support to strategic technology planning.
- Unlimited helpdesk support via phone, email and remote access
- 24/7 proactive monitoring of servers, endpoints and network devices
- Patch management and software updates across your entire fleet
- On-site support in Auckland and Sydney
- Vendor management: we deal with your ISP, Microsoft and other suppliers on your behalf
- Monthly reporting on ticket volumes, response times and system health
Technology stack
We use best-in-class tooling to manage and secure your environment.
- RMM platform via SuperOps for monitoring and remote management
- Endpoint security via Sophos or ESET
- Identity management via Microsoft 365 and JumpCloud
- Remote access via Splashtop for secure off-site support
- Mobile device management via Mosyle (Apple) or Hexnode (cross-platform)
Global reach, local presence
Headquartered in Auckland and Sydney, we support clients across New Zealand, Australia, and globally. On-site where you need it, remote where you don't.
- On-site support within the Auckland metro area
- On-site support in Sydney CBD and surrounds
- Remote support for distributed and international teams
- After-hours emergency support available
Take IT off your plate
Talk to us about a managed IT plan for your business.